Missing Baseus refunds, chased until the money lands
Tell us what happened and hand over what you have. We write to Baseus, chase the reply, and keep going until it is resolved — you do not have to sit on hold or remember to follow up.
What we handle for Baseus
- Missing Baseus refunds, chased until the money lands — done when the money arrived.
- Disputed Baseus charges, taken up for you — done when the charge was reversed or credited.
- Unpaid Baseus rebates, chased for you — done when the rebate paid out.
What we'll need from you
- the order or booking reference
- the rebate amount
- the date it appeared on your statement
- what you already tried, and what they told you (helpful, not required)
- the account or card the charge landed on (helpful, not required)
- the rebate claim or tracking number
How we reach Baseus
We contact them by email, their support form and live chat, under your name, and keep chasing on a schedule rather than waiting for you to remember.
What it costs
- Repair / replacement: $0 during beta
- Recovered cash: 15% of what we recover, max $99
- Denied claim: $0
No win, no fee. You approve the first letter before it goes.
Prefer to write to Baseus yourself?
We will draft the letter free — the right facts for a Baseus claim, one clear ask, and the address to send it to. No account needed.