Missing Baseus refunds, chased until the money lands

Tell us what happened, hand over what you have, and we write to Baseus and chase the reply until it is resolved.

What we handle for Baseus

• Missing Baseus refunds, chased until the money lands — done when the money arrived.
• Disputed Baseus charges, taken up for you — done when the charge was reversed or credited.
• Unpaid Baseus rebates, chased for you — done when the rebate paid out.

What we'll need from you

• the order or booking reference
• the amount you are owed
• the date you paid, or were told the refund was coming (helpful, not required)
• what you already tried, and what they told you (helpful, not required)

How we reach Baseus

We contact them by email and their support form, under your name, and keep chasing on a schedule rather than waiting for you to remember.

• Support email: care@baseus.com
• Support form: https://support.baseus.com/contact-us

What it costs

• Money recovered: 15% of what we recover, max $99
• Nothing recovered: $0

No win, no fee. You approve the first letter before it goes.

Prefer to write to Baseus yourself?

We will draft the letter free — the right facts for a Baseus claim and the address to send it to. No account.

Baseus's verified support email and phone · every verified support contact