Etekcity warranty claims, filed and chased for you

Tell us what happened, hand over what you have, and we write to Etekcity and chase the reply until it is resolved.

What we handle for Etekcity

• Etekcity warranty claims, filed and chased for you — done when the repair, replacement or refund was delivered.
• Missing Etekcity refunds, chased until the money lands — done when the money arrived.
• Disputed Etekcity charges, taken up for you — done when the charge was reversed or credited.
• Unpaid Etekcity rebates, chased for you — done when the rebate paid out.

What we'll need from you

• the serial number from the product label
• the address a replacement should ship to (helpful, not required)
• a phone number, in case they need to reach you (helpful, not required)

How we reach Etekcity

We contact them by email, under your name, and keep chasing on a schedule rather than waiting for you to remember.

• Support email: service@vesync.com

What it costs

• Repair / replacement: $0 during beta
• Denied claim: $0
• Money recovered: 15% of what we recover, max $99
• Nothing recovered: $0

No win, no fee. You approve the first letter before it goes.

Prefer to write to Etekcity yourself?

We will draft the letter free — the right facts for a Etekcity claim and the address to send it to. No account.

Etekcity's verified support email and phone · every verified support contact