Missing KiwiCo refunds, chased until the money lands

Tell us what happened and hand over what you have. We write to KiwiCo, chase the reply, and keep going until it is resolved — you do not have to sit on hold or remember to follow up.

What we handle for KiwiCo

• Missing KiwiCo refunds, chased until the money lands — done when the money arrived.
• Disputed KiwiCo charges, taken up for you — done when the charge was reversed or credited.
• Unpaid KiwiCo rebates, chased for you — done when the rebate paid out.

What we'll need from you

• the order or booking reference
• the amount you are owed
• the date you paid, or were told the refund was coming (helpful, not required)
• what you already tried, and what they told you (helpful, not required)

How we reach KiwiCo

We contact them by email, under your name, and keep chasing on a schedule rather than waiting for you to remember.

• Support email: hello@kiwico.com

What it costs

• Repair / replacement: $0 during beta
• Recovered cash: 15% of what we recover, max $99
• Denied claim: $0

No win, no fee. You approve the first letter before it goes.

Prefer to write to KiwiCo yourself?

We will draft the letter free — the right facts for a KiwiCo claim, one clear ask, and the address to send it to. No account needed.

KiwiCo's verified support email and phone · every verified support contact