Missing Thuma refunds, chased until the money lands

Tell us what happened, hand over what you have, and we write to Thuma and chase the reply until it is resolved.

What we handle for Thuma

• Missing Thuma refunds, chased until the money lands — done when the money arrived.
• Disputed Thuma charges, taken up for you — done when the charge was reversed or credited.
• Unpaid Thuma rebates, chased for you — done when the rebate paid out.

What we'll need from you

• the order or booking reference
• the amount you are owed
• the date you paid, or were told the refund was coming (helpful, not required)
• what you already tried, and what they told you (helpful, not required)

How we reach Thuma

We contact them by email, under your name, and keep chasing on a schedule rather than waiting for you to remember.

• Support email: help@thuma.co

What it costs

• Money recovered: 15% of what we recover, max $99
• Nothing recovered: $0

No win, no fee. You approve the first letter before it goes.

Prefer to write to Thuma yourself?

We will draft the letter free — the right facts for a Thuma claim and the address to send it to. No account.

Thuma's verified support email and phone · every verified support contact